Our Privacy Policy

Last Updated: 21st June, 2020

We know you care about the information you share with us, and we appreciate you trusting and sharing your valuable information with us. This privacy policy covers how Jaanore and its affiliates collect, use, process and store your information through Jaanore websites, mobile applications, communication channels, products and services.

IMPORTANT: PLEASE REVIEW THIS AGREEMENT CAREFULLY

1. INFORMATION WE COLLECT

We collect information that you voluntarily or involuntarily share with us, directly or indirectly. Information that identifies you when using the Jaanore Platform to request professional services, or contact Jaanore. Such information may include: tittle, name, mobile number, email address, address, browser and device information (including IP Address), information collected through cookies and other similar technologies, information about your home and your instructions for service.

Billing information, such as credit or debit card number, expiration date & security code and/or information regarding E-wallets and other digital payment accounts and the Jaanore Platform itself.

Information on communication and rating and reviews of the service professionals you engage through the Jaanore Platform.

If you participate on the Jaanore Platform as a service professional, or contact Jaanore, you may give us: contact information, such as your name, email address, mailing address, and phone number.

Information on application, if you request to participate as a service professional through the Jaanore Platform, you may be required to provide information such as your experience, skills, eligibility to work, and availability.

Photographs of yourself, Identification card and other related information may be requested if you are a service professional who wishes to participate on the Jaanore Platform in Ghana and you are selected for a background check.

a. Payment Card Information

Jaanore does not receive information on user debit or credit card or other payment card information. Although it is submitted to us, payment card information is transmitted directly to a third-party payment card processor, Slydepay, through an Internet connection secured by industry-standard Transport Layer Security (TLS) encryption technology.

b. Survey

You may, at your option, complete surveys on the Jaanore Platform or distribute your satisfaction with the Jaanore Platform, your commitment to the Jaanore Platform and your awareness of the features of the Jaanore Platform. In some cases, we may link the information you provide in the survey with Personal Information in your Jaanore account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too.

c. Other Information

“Other Information” is any information that does not and cannot be used to reveal your identity or that of another individual, such as information which has been fully and permanently anonymized and aggregated. We use this information to facilitate our operation of the Sites and for other purposes described below.

d. Information Third Parties Provide About You

Conversion Tracking: We may collect information on ads from third parties such as Google in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you.

Social Networking Sites: We may collect information on logins through social networking sites such as Facebook. To provide you access to your account on the Jaanore, we may collect your Facebook authentication token and account identification number.

Ratings and Reviews: If you are using the Jaanore Platform as a service professional, we may receive information about you in the form of ratings and reviews from requesters who engaged your professional services through the Jaanore Platform.

Photographs of Completed Services: If you are using the Jaanore Platform to request services, service professionals booked through the Jaanore Platform may take photographs of completed services and provide them to Jaanore.

2. HOW WE USE THE PERSONAL INFORMATION WE COLLECT

We – including without limitation our affiliates, parents, and subsidiaries – use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the Jaanore Platform.

By using the Jaanore platform, you expressly consent and agree to accept and receive communications from us, including via text message, calls, and push notifications to the cellular telephone number you provided to us. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. By consenting to being contacted by JAANORE, you understand and agree that you may receive communications, including marketing communications sent by or on behalf of JAANORE, its affiliated companies and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the JAANORE Platform or Services, updates concerning new and existing features on the JAANORE Platform, communications concerning promotions run by us, and news concerning JAANORE and industry developments. 

You acknowledge that you are not required to consent to receive promotional messages as a condition of using the JAANORE Platform or the Services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts or calls from JAANORE at any time. You may opt-out of receiving all text (SMS) messages from JAANORE (including informational or transactional messages) by replying with the word “STOP” to a text message from us; however you acknowledge that opting out of receiving all texts may impact your use of the JAANORE Platform or the Services. You also acknowledge that JAANORE may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services.

3. HOW WE SHARE INFORMATION WE COLLECT

The following are some of the ways we share your information.

a. Affiliated Companies

We may share your Personal Information among our various affiliates, parents, and subsidiaries, for purposes of facilitating aspects of services offered through the JAANORE Platform and for marketing purposes.

b. Ratings and Reviews

If you provide a rating or review about a service professional, we may post your first name, the initial of your last name, and the name of your neighborhood along with your rating or review on the service professional’s profile on the JAANORE Platform. In addition, service professionals may use your ratings and reviews, as well as this personal information about you, in their own marketing materials.

If you provide information about your home to request a booking or a quote for a service, we may post your first name, the initial of your last name, the type of service requested, your zip code and region, the number of service providers requested, the date of your booking or quote request, your requested service date, and any description of the requested service or service instructions or notes that you provide on the JAANORE Platform.

c. Third parties providing services on our behalf

Third party companies and individuals provide or facilitate certain aspects of the services offered through the JAANORE Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.

The following are some examples of how we share your information with third-party service providers.

d. Data Analytics

We retain third-party service providers to help us perform data analytics regarding your interactions with the JAANORE Platform. For example, Google Analytics, Slimstat may track what pages users visit on the Site, whether users use any coupon codes, and what services users request to determine how users use the Site.

e. Marketing and Promotional Vendors and Partners

We may share Personal Information with third party service providers who assist us with marketing, and with other trusted parties whom we believe offer products or services that may be of interest to you.

Customer Support. We use third-party service providers to assist with providing customer support for questions you may have about your account and use of the JAANORE Platform. We may disclose your Personal Information to such service providers to assist with responding to your questions.

f. Legal Advice

We may disclose your Personal Information to an attorney in the process of obtaining legal advice.

g. Banks and Credit Card Companies

We may disclose your Personal Information to banks and credit card companies in the process of investigating payment fraud and/or responding to disputed charges.

h. Contest and Promotions

We may offer sweepstakes, contests, and other promotions (any, a “Promotion”) through the JAANORE Platform that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners’ list.

i. Social Network Site Authentication

If you choose to log-in to the JAANORE Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site.

  1. i) Administrative and Legal Reasons

Required Disclosures:

We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.

Legal Compliance and Protections:

We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of JAANORE, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.

  1. h) Corporate Transactions

We reserve the right to disclose and transfer your information, including your Personal Information: To a subsequent owner, co-owner, or operator of the JAANORE Platform or successor database. In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.

2. HOW WE PROTECT THE PERSONAL INFORMATION WE COLLECT

The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.

It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.

Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.

3. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You may contact support@jaanore.com to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the JAANORE Platform.

In addition, you may cancel or modify the email communications you have chosen to receive from the JAANORE Platform by following the instructions contained in emails from us

3. HAVE QUESTIONS

If you have any questions about this Privacy Policy, we’ll do our best to answer them promptly. Here’s how to contact us:

Email: support@leadingduties.com

+ (233) 0209443654

+ (233) 0556516139

3. LEGAL BASES FOR PROCESSING

Consent and as required by Law: JAANORE processes your Personal Information with your consent and as required by law.

Contract: Users can enter into two different types of contracts through the JAANORE Platform:

(1) A contract between service requesters and service professionals regarding professional services, and;

(2) A contract between the user and JAANORE whereby JAANORE facilitates the arrangement of the professional services contract in exchange for a share of the fee for the contracted professional services. To take steps necessary to respond to users’ requests to enter into both types of contracts, JAANORE processes Personal Information from service requesters, including contact information, services requested, and worksite location information, and from service professionals, including contact information, skills and experience, background check information, preferred times, and preferred locations. To facilitate the performance of the service professional agreement and to perform the contract with users, JAANORE must process Personal Information, including the service requester’s billing information, the service professional’s receivables information and geographic location information, and both parties’ text messages and phone calls through the JAANORE Platform.

geographic location information, and both parties’ text messages and phone calls through the JAANORE Platform.

JAANORE cannot facilitate service professional contracts through the JAANORE Platform or enter into contracts with users unless users provide this Personal Information.

Legitimate Interests: JAANORE also processes Personal Information as necessary for its legitimate interests as follows:

Marketing and advertising: Unless you opt out as described below, we use your Personal Information as necessary to provide you information about the services that we think might interest you, in accordance with applicable law.

Network and information security, fraud prevention, and reporting suspected criminal acts: In the event of fraud, a security incident, or a suspected criminal act, we would examine Personal Information that appeared to be linked to the incident as necessary to determine what happened, remediate, report to the authorities, and prevent a recurrence.

4. CHANGES TO THIS PRIVACY POLICY

If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date below. If we materially change this Privacy Policy in a way that affects how we use or disclose your Personal Information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes.

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